Terms & Conditions


A) When you use our website to place an order with us, the following Terms and Conditions will constitute a legally binding agreement between you and us. It is your responsibility to carefully read these Terms and Conditions before using this website. By placing an order with us you agree to the following Terms and Conditions. Impressions reserves the right to refuse any order at our discretion.

B) Impressions has a policy of continuous product development and reserves the right to amend the specifications of any of the goods without prior notice. Goods supplied may therefore differ as a consequence of multi-standard color systems, notably the international screen based color system of RGB and the print color system of CMYK.

C) If you encounter any technical problems with this site, please send an email at

  1. It is the responsibility of the Buyer that all materials approved are formatted properly. Impressions will not assume any responsibility for spelling, grammar, typos and/or any other errors on approved work.
  2. The system automatically generates low resolution proofs of all materials. Impressions will not be responsible for any mistakes in the Buyer’s original file. The Buyer must ensure that his/her files match our design specifications to avoid any disappointment. Once the Buyer has accepted a print proof for his/her order, the Buyer agrees that his/her print proof is correct and ready for impression.
  3. Customer alterations and additional proofs necessitated thereby shall be charged extra.
  4. Impressions endeavors to display and describe as accurately as possible the printed colors of the goods which appear on its website, but cannot undertake to give any assurance that the colors of goods supplied will exactly match those displayed on the Buyer's monitor.

  1. Impressions assumes no responsibility and accepts no liability for materials that are prohibited by law. Impressions will not review any material to make sure it is in accordance with lawful practices. Impressions will not be charged with possession of illegal materials nor will Impressions be held accountable for use of illegal material in connection to www.ImpressionsWeb2print.ca. Breach of these terms by the Buyer will safeguard Impressions against any legal action.
  2. The Buyer will indemnify and hold harmless Impressions imprimerie-printing Inc. from any loss, expense, and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied and approved by the Buyer. Breach of these terms by the Buyer will safeguard Impressions from any legal action.
  3. This website is owned by Impressions imprimerie-printing Inc.and is operated by www.ImpressionsWeb2print.ca. Unless otherwise noted in this website, www.ImpressionsWeb2print.ca owns the copyright with respect to all content on the website. Content includes: text, graphics, logos, audio clips, trade marks, software server information, and anything else hosted on this website. All rights to content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of www.ImpressionsWeb2print.ca’s copyright. Additionally, the www.ImpressionsWeb2print.ca website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
  4. The Buyer agrees that as an express condition of the holding of an account with Impressions, the Buyer shall not use the service offered by Impressions to infringe the intellectual property rights of others in any way. Impressions reserves the right, with or without notice, to terminate forthwith the account of any Buyer who infringes (or who is alleged to have infringed) the copyrights or other intellectual property rights of any third party and to remove all such infringing (or allegedly infringing) material from the website.

  1. Impressions guarantees a 48-hour turnaround time on digital printing orders of postcards, business cards and greeting cards if ordered before 12:00 noon. Impressions guarantees a turnaround time of 10 business days on digital printing orders of calendars and photo albums. Orders will not be reprinted due to refused or undelivered shipments. If an order has been refused at shipment, the reshipment will be at the Buyer’s expense and no refund will be awarded.
  2. The place for delivery of the goods will be as shown on the order and the normal method of delivery (unless specifically agreed otherwise) shall be regular postage.
  3. Time for delivery will not be of the essence of the contract and Impressions will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the goods, whatever the cause.
  4. The Buyer must inspect the goods on delivery and, in the case where goods have been delivered by carrier, sign the required proof of delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence against the Buyer as for the reception of the quantity of goods indicated on that document free from any apparent defect or damage. The Buyer may not reject the goods or any part of them solely on the grounds of an incomplete delivery. If the goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the Buyer.
  5. If the Buyer wrongfully fails to take delivery of the goods, Impressions shall be under no obligation to refund the price paid.
  6. Risk of damage to or loss of the goods will pass to the Buyer on delivery at the agreed address.

Pricing and Payment
  1. All sales are final, unless otherwise noted. After an order has been approved by the Buyer, he is responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the Buyer if no work has been completed by Impressions for that order. In such cases, the Buyer will be charged a cancellation fee of $25, which would be in addition to any fees charged for proofs if applicable.
  2. Payment must be made by PayPal at the time of placing an order which is accepted by the Buyer. Payment in full will be taken at this time and the contract will be in force.
  3. The Buyer undertakes that all details provided to Impressions for the purpose of the order and its delivery will be correct and that the chosen method of payment is the property of Impressions and that sufficient fund or credit facilities are available to cover the full cost of the goods ordered. Impressions reserves the right to obtain validation of the Buyer’s credit card, debit card or PayPal details before accepting the Buyer’s order.
Cancellations or Alterations to your Order
  1. Any changes to your order must be received within 1 hour of your order being placed. We have the right to refuse cancellation requests received after this time.
  2. The Buyer shall have the right to cancel any order for goods only in the following circumstances:
(i) if Impressions has failed to deliver the goods ordered within 28 days after the date of the order, and/or

(ii) in the case of faulty goods: at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the goods as soon as reasonably practicable after delivery and in no case longer than 14 days after receipt.) Any claim must be sent by electronic mail at info@impressionsWeb2print.com
  1. For the avoidance of doubt, and except for faulty or defective goods, nothing in these Terms and Conditions shall give to the Buyer rights of cancellation in regard to the goods which, by their nature have been made to the Buyer’s specifications or clearly personalized.

Return Policy

  1. All items of goods which are returned by the Buyer to Impressions must be returned in their original packaging (which the Buyer should retain for the purpose) and must be in an unused condition.
  2. The Buyer shall be responsible for all sums paid (including initial and re-delivery charges (if any)) in respect of the goods in question.
Privacy and Security
  1. Your email and address details are only used in the processing and delivery of your order. We do no pass these details onto anyone else. Impressions reserves the right to contact the Buyer via phone, e-mail, or post mail regarding current and/or future orders placed with Impressions. The Buyer may choose to opt out of receiving future communications from Impressions, by simply unsubscribing from our email correspondence and/or sending a written request to our offices.
  2. All online payments are made using the PayPal secure payment system. Impressions is not in possession of your credit card details, at any time.

Limitation of Responsibilities
  1. Impressions will not be liable for short delivery or faulty goods unless a claim is notified to Impressions in writing in accordance with Condition 19ii or, where upon reasonable inspection of the goods, the Buyer should have become aware of such defect. The notification must include the order confirmation number, delivery note number and details of the claim. In the case of a valid claim, Impressions may, in its sole discretion, replace the goods (or the part in question) or refund to the Buyer the price (or an appropriate proportion of the price). Impressions will have no further liability to the Buyer in respect of the matters referred to in this Condition 25.
  2. Impressions will not be liable in any way for loss, damage, costs or expenses (including loss of profits) arising directly or indirectly from any failure or delay in performing any obligation under this contract by reason of any event or circumstance outside the reasonable control of Impressions, including (but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.
  3. This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this contract. It is up to the Buyer to take precautions to ensure that whatever computer equipment and/or software selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. In no event will Impressions be liable to the Buyer or any other party associated with the Buyer from any direct, indirect, special or other consequential damages for any use of the www.ImpressionsWeb2print.ca website, or any other hyper linked website, including without limitation, any lost profits, business interruption, loss of programs or other data on the Buyer's information handling system or otherwise, even if Impressions has been expressly advised of the possibility of such damages.

  1. Website Availability
    Because public networks, such as the internet, occasionally experience disruptions, Impressions cannot guarantee the www.ImpressionsWeb2print.ca website will be available 100% of the time. Although Impressions strives to provide the most reliable website possible, interruptions and delays in accessing the website are unavoidable and Impressions disclaims any liability for damages resulting from such problems.
  2. Typographical Errors
    Information on www.ImpressionsWeb2print.ca website may contain technical inaccuracies or typographical errors. Impressions attempts to make its descriptions as accurate as possible, but does not warrant that the content of the www.ImpressionsWeb2print.ca website is accurate, complete, reliable, current, or error-free.
  3. License
    Impressions grants to the Buyer a personal, non-exclusive, and non-transferable right to access and use the content on the www.ImpressionsWeb2print.ca website. All use must be in accordance to the Terms and Conditions as stated by Impressions imprimerie-printing Inc.
  4. User Registration, Eligibility and Account Activity
    In registering for a www.ImpressionsWeb2print.ca user name, the Buyer acknowledges and represents that he/she is an individual of at least 13 years of age who can form legally binding contracts under applicable law. The Buyer agrees to keep the user name and password confidential. The Buyer further guarantees that the information supplied to the www.ImpressionsWeb2print.ca website is accurate. Falsifying or omitting contact information such as a member's name, address, and/or telephone number when registering with www.ImpressionsWeb2print.ca is not permitted. Users are also not permitted to use fax or disconnected numbers as a telephone number. When using this website the Buyer must obey all applicable international, federal, national, and local laws.
  5. Off-Site Links
    A link to a non-www.ImpressionsWeb2print.ca website does not mean that Impressions endorses or accepts any responsibility for the content or the use of such website. It is up to the Buyer to take precautions to ensure that whatever it selects for its use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
  6. User Suspension and/or Termination
    Impressions, in its sole discretion, may terminate the Buyer's user registration for violating www.ImpressionsWeb2print.ca Policies. The Buyer agrees that breach of any of the terms in the contract may also result in the immediate termination of the Buyer’s user registration and/or give rise to civil action against the Buyer.
  7. Impressions' Right of Removal of Materials
    Impressions reserves the right at any time with or without the Buyer's prior consent and without liability to the Buyer in that regard to delete from the www.ImpressionsWeb2print.ca website all personal information, data, text, files, images and all other materials of the Buyer and to prevent the Buyer from obtaining access to any such data. In particular, it is the absolute policy of Impressions to reject any materials which, at Impressions’ sole discretion, it considers to be obscene, in bad taste or in any other way inappropriate (whether or not to print such materials would be illegal or unlawful).
  8. Impressions’ Right of Change and Amendment
    Impressions reserves the right to make changes from time to time to the nature of and/or the way in which it provides its services under contracts with Buyers and, in consequence, to make variations and amendments to these Conditions and to its Policies. Buyers who use Impressions’ services on a regular basis should check the relevant links regularly before placing orders.